Author: Prometheus Group
CATEGORY: Planning & Scheduling
August 9, 2022

How is Scheduling Customer Appointments Like Auto Racing?

Author: Prometheus Group
CATEGORY: Planning & Scheduling
September 24, 2019

How is Scheduling Customer Appointments Like Auto Racing?

NASCAR, Formula One, and other auto racing pit stops are incredibly fast. Depending on the sport, the pit crew may jack up the car, change the tires, refill the fuel tank, adjust the suspension, and sometime even clean the windshield – all in as little as four to 15 seconds. They must do it all with speed and precision – time is of the essence, but so is the quality of their work.

You wouldn’t ask the NASCAR crew to change the tires without the hydraulic jack … so why do we ask Planners and Schedulers to do their work without the right tools?

Enough is enough.

For too long, Planners and Schedulers have been stuck trying to do their critical work without the features and functionalities they need to work quickly and to make effective scheduling decisions. (Case in point: many Planners and Schedulers have spent the better part of their careers scheduling in spreadsheets.)

In particular, Schedulers who need to book service calls for customers have faced significant hurdles. Unlike other forms of Maintenance Scheduling, booking customer appointments comes with its own requirements and challenges.

The unique elements of scheduling customer appointments

Why can’t Planners and Schedulers just use the same methods and tools as scheduling for regular Enterprise Maintenance? For several reasons.

To begin, this type of scheduling may not even be of regular preventive (PM) and/or recurring maintenance work that is typically (but not always) scheduled on a weekly basis. It may include installations, corrective maintenance, or emergency repairs.

The key difference is that there is a second party involved: the customer.

Take, for instance, a power utility. The Schedulers at the utility may need to schedule installations or meter checks at the homes of residential customers, or maybe planned outages and infrastructure upgrades that affect their corporate clientele.

No matter what the situation, nobody likes being told, “A tech will be there…sometime next week.”

To give clients a more precise idea of when the maintenance work can be completed at their homes or businesses, Schedulers need an in-depth view of every day, down to the minute. This gives them the visibility they need to find the days and timeslots when the technician’s availability matches the customer's.

And in order to get the best perspective of available time, the Scheduler needs to be able to view the availability of multiple labor resources in one screen. When working with clients, it’s much more effective to be able to offer a time window (e.g. 9-12 weekdays) or even a specific time (e.g. 1 p.m. Tuesday) for the scheduled work.

And until now, there hasn’t been an adequate tool on the market that does it all: Maintenance Planning and Scheduling and Appointment Scheduling.

Introducing The Scheduler Module of AKWIRE

The appointment scheduler feature of AKWIRE (Now part of Prometheus Planning & Scheduling) caters to the needs of Planners and Schedulers who book on-site customer appointments, so that they can work quickly and effectively.

This module has been designed from the ground up, with specifications coming directly from conversations with our clients’ Schedulers. Like all things AKWIRE, it has been designed and built for you, the user.

With The Appointment Scheduler feature of AKWIRE, you can:

  • Schedule, reschedule and assign appointments directly in the application with fast and simple drag and drop functionality.
  • Fetch individual WOs directly from AKWIRE, so no need to reload your schedule.
  • See the availability of multiple technicians in one screen in an easy-to-read view similar to Outlook calendar.
  • See as many or as few labor resources as you wish, simply by selecting or deselecting technicians.
  • Search for Work Orders by the Work Order number or by the client’s address.
  • See necessary Work Order information, including Craft, Asset, Location, and Hours, without leaving the application.
  • Have both Appointment Scheduler and the the Scheduler module showing at the same time, if desired.
  • Configure the color coding to suit your process, indicating the time and type(s) of appointments.

No, scheduling maintenance appointments isn’t NASCAR. There’s no checkered flag, no trophy for the winner. But scheduling and assigning maintenance work at client sites is unique from scheduling PMs and CMs for one’s own organization – and to do it with speed and accuracy, Planners and Schedulers need the right visibility. The right features. The right tools for the job: Appointment Scheduler feature for AKWIRE.

Subscribe so you never miss a new post

Similar Posts

Headquarters - Raleigh, NC
4601 Six Forks Rd Ste 220
Raleigh, NC 27609
Phone: +1 (888) 317-2397
San Antonio, TX
18880 Stone Oak Pkwy
San Antonio, TX 78258
Phone: (210) 201-8189
Mundelein, IL
405 Washington Blvd Ste 203
Mundelein, IL 60060
Phone: (847) 388-3600
Gateshead, UK
Baltic Place, S Shore Rd. Gateshead
NE8 3AE, United Kingdom
Phone: +44 191 201 7777
Leeds, UK
1 York Pl, Leeds
LS1 2DR, United Kingdom
Phone: +44 113 827 0080
Melbourne, AU
16 Kirk St, Moe VIC
3825, Australia
Phone: +61 3 5132 2600
Brisbane, AU
8A/36 Agnes St, Fortitude Valley
QLD 4006, Australia
Phone: +61 7 3188 5264
Newstead, AU
Level 8, Skyring Terrace
QLD 4006, Australia
Phone: +61 7 3188 5264
Hamilton, CA
50 Dundas St E, Dundas, ON
L9H 7K6, Canada
Phone: +1 905-544-4144
Dordrecht, NL
Burgemeester de Raadtsingel 67, 3311 JG
Dordrecht, Netherlands
Phone: +31 78 614 6288
Kerkrade, NL
Eurode-Park 1, Kerkrade, Limburg 6461
KB, Netherlands
Phone: +31 78 614 6288
São Paulo, BZ
R. Olimpíadas, 205, 4. Andar
Vila Olimpia, São Paulo, SP, CEP 04551-000
Phone: +55 11 3728-9372
Pretoria, SA
1 Pegasus Building 210 Amarand Ave
Waterkloof Glen, Pretoria, 0181
South Africa
Phone: +27 12 003 2916
Bangalore, IN (North)
110 JB Building 4th Cross Rd
5th Block Koramangala
Bengaluru, Karnataka, 560095
Phone: +91 9886300245
Bangalore, IN (South)
No. 92 ZED Square Jyothi Nivas College Rd
5th Block Koramangala
Bengaluru, Karnataka, 560095
Phone: +91 9986150900